Refund and Returns 
Effective Date: January 14, 2025

At Ultra Logistics Solutions, we strive to provide exceptional services. If you encounter any issues, please review our Refund and Returns Policy below.

1. Refund Eligibility

Refunds may be issued in the following cases:

  • Overpayment or duplicate payment.
  • Non-delivery of services due to errors on our part.
  • Cancellation of a service before it has been initiated.

Non-Refundable Circumstances:

  • Services that have already been delivered.
  • Delays caused by circumstances outside our control, such as weather, carrier issues, or customs delays.

2. Initiating a Refund Request

To request a refund, please contact us within 14 days of the issue. Provide the following information:

  • Your name and contact details.
  • Invoice or order number.
  • Reason for the refund request.

Contact us via:

3. Returns Policy (Applicable for Products)

If you’ve purchased a physical product, returns are accepted if:

  • The item is in its original condition, unused, and in its original packaging.
  • The return is initiated within 30 days of receipt.
  • Proof of purchase is provided.

Non-Returnable Items:

  • Customized or special-order items.
  • Items marked as final sale.
  • Products damaged due to misuse or mishandling.

4. Return Process

To return an item:

  1. Contact us to obtain a Return Authorization (RA) number.
  2. Ship the item to the address provided with the RA number.
  3. Ensure the item is securely packaged to prevent damage during transit.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).

5. Refund Process

  • Once the returned item is received and inspected, we will notify you of the refund approval or rejection.
  • Approved refunds will be processed to the original payment method within 7–10 business days.
  • Original shipping fees are non-refundable unless the return is due to our error.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 days of receipt.
  • Provide photos or evidence of the damage or defect to expedite resolution.

7. Contact Us

If you have questions or need assistance regarding refunds or returns, please reach out:
Hotline: (586) 218-8018
Address: 30014 Harper Ave, Saint Clair Shores, Michigan (MI), 48082
Email: Contact@ultralogisticss.com